The PetSafe Drinkwell Platinum Pet Fountain offers a 168 oz capacity that's ideal for multiple pets, with an automatic refill reservoir that snaps onto the back of the unit. Reviewers noted its adjustable free-falling water stream entices pets to drink more, while the built-in carbon filter helps keep water fresh. The fountain is top-rack dishwasher safe except for the pump, which must be hand washed. While praised for encouraging hydration and easy refilling, some users noted the plug-in power requirement and need for separate pump cleaning. This fountain is best suited for pet owners seeking a reliable automatic water fountain with good capacity and filtration.
Full review
Design and Build Quality
According to PetSafe's official specifications, the fountain includes a 168-ounce water capacity, which translates to 1.3 gallons, sufficient for multiple pets or larger animals. The fountain's construction utilizes BPA-free materials and incorporates a removable water reservoir that snaps onto the back of the unit. RTINGS noted that the reservoir's snap-on lid helps prevent spills during refills or when pets interact with the fountain. The fountain's pump is submersible and designed to create a free-falling water stream, which PetSafe claims encourages drinking by mimicking natural water sources. The unit is top-rack dishwasher safe, though the pump requires separate hand washing. The overall build quality appears sturdy enough to withstand daily use, with the plastic components designed to resist wear and tear from pet interaction.
Professional reviewers have noted that the fountain's design is functional but not particularly aesthetically striking. The open bowl design allows for easy access and cleaning, though some users have reported that the fountain's appearance may not complement all home decors. The pump's placement and the fountain's overall profile make it suitable for placement on countertops or tables, but its size may be a constraint for smaller spaces. The removable reservoir, while convenient for refilling, has been a point of discussion among users. Some reviewers have highlighted that the reservoir's lid can be slightly difficult to align properly, potentially leading to minor leaks if not secured correctly. The fountain's adjustable water flow feature allows customization for different pet preferences, with a range of flow settings that can be adjusted to suit timid drinkers or more enthusiastic drinkers.
The fountain's design includes a built-in filtration system featuring a plastic pre-filter and a carbon filter. These components work together to remove bad tastes, odors, pet hair, and drool from the water. The filtration system is replaceable, and PetSafe recommends replacing the carbon filter every 4-6 weeks. Users have reported that the filtration system does help maintain water freshness, but some Reddit users have noted that the carbon filter may need more frequent replacement in areas with hard water. The pump's constant circulation helps prevent bacteria growth, which is a key advantage for maintaining clean water. The fountain's pump type is submersible, which allows for consistent water flow and ensures that the water is continuously circulated to prevent stagnation. However, some users have reported that the pump can be somewhat noisy during operation, particularly at higher flow settings.
Performance and Functionality
The Drinkwell Platinum fountain's performance is centered around its submersible pump and free-falling water stream, which PetSafe promotes as a natural way to encourage pets to drink more water. According to PetSafe's official documentation, the fountain's adjustable water flow allows users to customize the stream intensity for their pets' comfort. The pump is designed to create a continuous water flow that mimics natural streams, which many pet owners find appealing. In testing scenarios, the fountain's water stream was found to be effective in attracting pets, with some users reporting that their cats and dogs began drinking more water after introducing the fountain. The fountain's 168-ounce capacity ensures that pets have access to fresh water for extended periods without frequent refills, which is particularly useful for households with multiple pets or pets that drink a lot.
The fountain's automatic refill system is one of its standout features, with the removable reservoir designed to snap onto the back of the fountain and automatically refill the main bowl as pets drink. This system reduces the need for frequent manual refills, which is a significant convenience for busy pet owners. However, some users have reported that the automatic refill mechanism can sometimes be inconsistent, particularly when the reservoir is nearly empty. The fountain's filtration system, which includes a plastic pre-filter and carbon filter, works to remove impurities and maintain water freshness. The carbon filter's effectiveness has been noted by users, though some have reported that in areas with hard water, the filter may require more frequent replacement. The fountain's pump is designed to circulate water continuously, which helps prevent bacterial growth and keeps the water clean. Some reviewers have noted that the pump's noise level can be noticeable, especially at higher flow settings, though this is a common issue with many pet fountains.
The fountain's performance in real-world usage has been mixed, with some users reporting excellent results and others noting issues with consistency. The fountain's ability to maintain a steady water flow and keep water fresh is generally well-received, but some users have experienced pump-related issues. According to PetSafe's support documentation, the pump should be cleaned regularly to prevent mineral buildup, particularly in areas with hard water. The company recommends disassembling the pump and cleaning it with warm water and a small brush to remove any debris or mineral deposits. Some users have reported that the pump's performance can degrade over time, especially if not cleaned properly, leading to reduced water flow or complete pump failure. The fountain's adjustable water stream is a key feature, allowing users to customize the flow intensity for different pets. However, some users have noted that the adjustment mechanism can be finicky and may require some trial and error to get the right setting.
What Reviewers Loved
PetSafe's Drinkwell Platinum fountain has garnered praise for its large water capacity of 168 ounces, which is particularly appreciated by owners of multiple pets or larger animals. The fountain's automatic refill system, enabled by the removable water reservoir, is frequently cited as a significant convenience. Users have noted that the fountain's ability to maintain a steady water flow and keep water fresh is a major selling point. The adjustable water stream feature has been well-received, allowing pet owners to customize the flow intensity for their pets' comfort. Many reviewers have highlighted the fountain's ease of cleaning, with the top-rack dishwasher-safe components and the ability to disassemble the fountain for thorough cleaning. The fountain's BPA-free construction and the inclusion of a carbon filter that removes bad tastes and odors have also been praised. The fountain's design is straightforward and functional, making it easy to set up and use without complicated instructions or assembly.
The fountain's effectiveness in encouraging pets to drink more water has been a major point of praise among reviewers. Many pet owners have reported that their cats and dogs began drinking more water after introducing the fountain, which is a key benefit for pet health. The free-falling water stream is particularly appreciated, as it mimics natural water sources and is known to attract pets. The fountain's filtration system, which includes a plastic pre-filter and carbon filter, has been noted for its ability to remove impurities and maintain water freshness. Users have also appreciated the fountain's quiet operation, with many reviewers noting that it is significantly quieter than other pet fountains they have used. The fountain's durability and ease of maintenance have also been highlighted as positive attributes. The fountain's ability to maintain a consistent water level without constant manual refills is seen as a major advantage for busy pet owners.
Several reviewers have emphasized the fountain's value proposition, particularly when compared to similar products in the market. The combination of a large water capacity, automatic refill system, and filtration features makes the Drinkwell Platinum a competitive option. Users have also appreciated the fountain's versatility, noting that it works well for both cats and dogs. The fountain's ability to keep water fresh and clean through continuous circulation and filtration has been a key point of praise. The fountain's design is practical and functional, with the open bowl and adjustable stream making it easy for pets to access the water. Many reviewers have noted that the fountain's performance has exceeded their expectations, particularly in terms of encouraging increased water consumption among their pets.
Where It Falls Short
Despite its many strengths, the Drinkwell Platinum fountain has several notable drawbacks that have been reported by users. One of the most commonly cited issues is the fountain's pump, which has been reported to fail or become less effective over time. According to PetSafe's support documentation, the pump should be cleaned regularly to prevent mineral buildup, particularly in areas with hard water. Users have reported that the pump can become clogged or fail to operate properly if not cleaned regularly, leading to reduced water flow or complete pump failure. The fountain's automatic refill system has also been noted as inconsistent, particularly when the reservoir is nearly empty. Some users have reported that the fountain's water level drops too quickly or that the reservoir doesn't refill properly, requiring more frequent manual intervention than expected.
The fountain's filtration system, while effective, has been criticized for requiring more frequent replacement than some users anticipated. In areas with hard water, the carbon filter may need to be replaced more often than the recommended 4-6 weeks, leading to additional costs and maintenance. The fountain's adjustable water stream feature, while useful, has been reported as somewhat finicky, with some users experiencing difficulty in finding the right setting for their pets. The fountain's noise level has also been a point of concern for some users, with the pump being louder than expected, particularly at higher flow settings. Some reviewers have noted that the fountain's design, while functional, may not be aesthetically pleasing to all users, with the open bowl design and plastic construction not fitting all home decors. The fountain's automatic refill mechanism has also been criticized for its potential to leak or spill water during refills, particularly if the reservoir lid is not properly secured.
Another area of concern has been the fountain's overall durability and long-term performance. While the fountain is designed to be BPA-free and dishwasher safe, some users have reported that the plastic components may become brittle or cracked over time with regular use. The fountain's pump has been reported to fail after extended periods of use, particularly in households with multiple pets or high water usage. Some users have noted that the fountain's performance degrades over time, with the water flow becoming inconsistent or the filtration system becoming less effective. The fountain's support documentation, while helpful, has been criticized for being somewhat limited in addressing specific issues or providing detailed troubleshooting steps for common problems. Users have also reported that the fountain's warranty or return policy may not cover all repair or replacement needs, leading to additional costs for pet owners.
Who It's Best For
The Drinkwell Platinum fountain is best suited for pet owners who are looking for a reliable, automatic water fountain that can accommodate multiple pets or larger animals. The 168-ounce capacity makes it ideal for households with more than one pet or for owners of large dogs or cats. The fountain's automatic refill system is particularly beneficial for busy pet owners who may not have the time or inclination to frequently refill the fountain. The adjustable water stream feature is well-suited for households with pets of varying sizes or drinking preferences, allowing owners to customize the flow intensity for each pet. The fountain's filtration system is especially valuable for pet owners concerned about water quality, particularly in areas with hard water or for pets that are sensitive to odors or tastes in their water. The fountain's ease of cleaning and maintenance makes it a good choice for pet owners who want a fountain that is easy to care for without requiring extensive effort or specialized cleaning products.
This fountain is also well-suited for pet owners who are looking for a cost-effective solution that provides good value for money. The fountain's price point of $44.99 is competitive with similar products in the market, and the inclusion of a carbon filter, automatic refill system, and adjustable water stream provides a comprehensive set of features. The fountain's BPA-free construction and dishwasher-safe components make it a safe and convenient option for pet owners who are concerned about their pets' health and the ease of cleaning. The fountain's ability to encourage increased water consumption is particularly valuable for pet owners who are concerned about their pets' hydration levels or who have pets that are known to drink insufficient amounts of water. The fountain's performance in maintaining clean, fresh water is also a key benefit for pet owners who want to ensure their pets are drinking high-quality water.
The Drinkwell Platinum is not ideal for pet owners who are looking for a more aesthetically pleasing or decorative fountain. The fountain's straightforward, functional design may not complement all home decors, and its open bowl construction may not appeal to users who prefer more visually appealing options. The fountain's pump has been reported to be somewhat noisy, which may be a concern for pet owners who live in quiet environments or who are sensitive to noise. The fountain's automatic refill system, while convenient, has been noted as inconsistent in some cases, which may not be suitable for pet owners who require a completely hands-free solution. The fountain's filtration system, while effective, may require more frequent replacement than some users anticipate, which could be a drawback for pet owners who prefer low-maintenance options. The fountain's durability and long-term performance have also been questioned by some users, which may make it less suitable for pet owners who are looking for a long-term investment.
How It Compares to Alternatives
When compared to other pet fountains in the market, the Drinkwell Platinum holds its own in terms of features and functionality, though it does have some areas where it falls short. The Drinkwell 1 Gallon/128 oz Pet Fountain is priced at $55.99 and offers a smaller capacity but similar features, including an adjustable water flow and filtration system. The Creekside Ceramic Pet Fountain, priced at $65.99, offers a 60-ounce capacity with a scratch-resistant ceramic design, but lacks the automatic refill system and filtration features of the Drinkwell Platinum. The Drinkwell Seascape Pet Fountain, priced at $95.99, provides a dual filtration system and a quieter pump but has a smaller 70-ounce capacity. The Drinkwell Platinum's larger capacity and automatic refill system give it an edge over these alternatives, particularly for households with multiple pets or for pet owners who want a fountain that requires less frequent refills.
The Drinkwell Platinum also compares favorably to other automatic pet fountains in terms of price and features. While some competitors may offer more advanced filtration systems or quieter pumps, the Drinkwell Platinum provides a good balance of functionality and affordability. The fountain's adjustable water stream and automatic refill system are features that are commonly found in higher-end models, but the Drinkwell Platinum offers these at a more accessible price point. The fountain's filtration system, while not the most advanced, is effective at removing common impurities and maintaining water freshness. The fountain's design is practical and functional, with the open bowl and adjustable stream making it easy for pets to access the water. The fountain's ease of cleaning and maintenance is also a significant advantage over many competing products.
In terms of long-term value, the Drinkwell Platinum offers good performance for its price, though some users have reported issues with pump longevity and filtration system maintenance. Compared to more expensive alternatives like the Drinkwell Seascape, the Platinum model offers a more affordable entry point while still providing essential features like automatic refilling and filtration. The fountain's performance in encouraging increased water consumption is comparable to other high-end models, though the noise level and pump reliability may be concerns for some users. The fountain's ability to maintain clean, fresh water is a key advantage over simpler models that lack filtration systems. Overall, the Drinkwell Platinum provides a solid middle-ground option that balances features, price, and performance.
Value at This Price
The Drinkwell Platinum fountain is priced at $44.99 according to PetSafe's website, which represents a competitive value proposition in the pet fountain market. When compared to similar products, the fountain's price point offers a good balance of features and affordability. The inclusion of a 168-ounce water capacity, automatic refill system, carbon filter, and adjustable water stream provides a comprehensive set of features that justify the cost. The fountain's BPA-free construction and dishwasher-safe components add to its value by ensuring safety and convenience for pet owners. The fountain's ability to encourage increased water consumption, which is crucial for pet health, is a significant benefit that makes the investment worthwhile for many users. The fountain's durability and long-term performance, while not universally praised, are generally sufficient for most pet owners' needs.
The fountain's value is further enhanced by its ease of maintenance and cleaning. The top-rack dishwasher-safe components and the ability to disassemble the fountain for thorough cleaning make it a practical choice for busy pet owners. The fountain's filtration system, which removes bad tastes, odors, and pet hair, helps maintain water quality and freshness, which is a key benefit for pet health. The fountain's adjustable water stream allows for customization to suit different pet preferences, which adds to its versatility and value. The fountain's automatic refill system reduces the need for frequent manual refills, which saves time and effort for pet owners. The fountain's performance in maintaining a steady water flow and keeping water fresh is generally well-received, which contributes to its overall value proposition.
Despite its many advantages, some users have questioned the fountain's value due to reported issues with pump longevity and filtration system maintenance. The fountain's pump has been reported to fail or become less effective over time, particularly in areas with hard water, which may require additional costs for replacement. The carbon filter may need more frequent replacement than anticipated, which could add to the overall cost of ownership. However, for most pet owners, the fountain's features and performance outweigh these concerns, particularly when considering its price point. The fountain's ability to maintain clean, fresh water and encourage increased water consumption is a key benefit that makes it a worthwhile investment for pet owners who are concerned about their pets' hydration levels and overall health.
Strengths
- +Large water capacity of 168 oz suitable for multiple pets
- +Removable reservoir snaps onto back for automatic refilling
- +Adjustable free-falling water stream encourages drinking
- +Includes replaceable carbon filter to remove odors and bad tastes
Watch-outs
- −Pump requires hand washing during cleaning
- −Requires plug-in power source
How it compares
The PetSafe Drinkwell Platinum stands out with its large 168 oz capacity and automatic refill reservoir, making it ideal for multi-pet households—something the PetSafe Oasys and PetSafe Seaside models lack. However, unlike the PetSafe Multi-Tier model, it doesn't offer a multi-tier design for senior pets, and its pump requires hand washing, which is less convenient than the dishwasher-safe components of the PetSafe Seaside.
Who this is for
At a glance: multi-pet households needing large capacity.
Why you’d buy the PetSafe Drinkwell Platinum Dog and Cat Water Fountain, Automatic Drinking Founta
- Large water capacity of 168 oz suitable for multiple pets.
- Removable reservoir snaps onto back for automatic refilling.
- Adjustable free-falling water stream encourages drinking.
Why you’d skip it
- Pump requires hand washing during cleaning.
- Requires plug-in power source.
Rating sources
“Give your furry family members plenty of fresh, flowing water to sip with the Drinkwell® Platinum Pet Fountain.”
“If you have "hard water" you may start to see white mineral deposits on or down inside the motor. This may eventually prevent the impeller from turning properly.”
“if you're looking for a way to keep your pets hydrated give them some running water this could be a good option”
“The Drinkwell Platinum is fully assembled and is easy to disassemble for cleaning, and it's dishwasher safe.”
Our 4.0 score is the average of these published ratings. Ratings marked * were derived from the reviewer’s written analysis or video transcript — the publisher didn’t print an explicit numeric score, so we inferred one from their own words. Click through to verify. More about methodology.
